01
Structure from messy reality
Emails, PDFs, voice notes, surveys and case notes become structured records.
Agentic systems for charity teams
Move your work to where you can see and audit it.
We build agentic systems for charity teams, one routine job at a time. Your team approves; every output traces back to source.
Who we work with
See the system work
One routine job, end to end.
Messy inputs in. A structured record out. A person signs off. Every figure traces back to source.
Step 1
Messy reality comes in
Emails, voicenotes, PDFs, surveys: whatever your team actually gets.
✉Email
“We ran 14 sessions this quarter, 92 unique participants.”
Voicenote · 1:48
“…the Tuesday group’s grown, must be forty regulars now…”
▤Q3-finance.pdf
Restricted spend reconciled at £74,210.
▦Beneficiary survey
n = 63, 88% reported improved confidence.
The problem
The job isn’t writing. It’s coordination.
30%of charities say their data systems are poor or non-existent, so moving and reconciling the numbers falls to people, by handSource: Charity Digital Skills Report, 2025
Pulling figures out of separate systems, reconciling spreadsheets, chasing the version that’s current. The writing is the quick part. The coordination is the week.
It’s a pattern right across charity work. The time that could go on donors or beneficiaries goes instead on moving data between systems and gluing them together by hand. That isn’t only slow, it’s unreliable: work has to be checked, verified and often redone. Data sits in the gaps between tools, and accountability rests on whoever happens to be holding it in their head. The result is uncertainty, and decisions made late or made tentatively.
What we do
Show your working.
“Can you defend the number?” is the question that matters - to a trustee, a funder, the people you serve. So we build the answer in: the routine work becomes a system that does it, the week becomes about an hour, and every figure that comes out is one you can stand behind.
Restricted spend this quarter: £74,210
- Traced to sourceRead from your finance export, Q3-finance.pdf, line by line.
- Reconciled deterministicallyThe quarter’s spend ties out to the penny. That check is code, not a judgement call.
- Ground-truth testedThe way figures are pulled is tested against numbers we already know are right.
- Signed offPriya, the Grants Manager, confirmed it before it went anywhere.
Checkable by you, line by line. We don’t claim zero errors - no honest system can. We make every figure defensible.
The principles
02
Reporting, built in
The reports and figures your funders need, produced the same way every time, not scrambled together each quarter.
03
Audit by design
Every output traces back to its source. The audit trail is part of the product, not an afterthought.
04
Human in the loop
A person signs off at every step that matters. Nothing leaves without your decision.
Your questions
The questions every team asks.
Caution is the right instinct with work like this. Each one already has a deliberate answer - built into how the system works, not bolted on afterwards to reassure you.
Who’s behind it
Three years building AI systems for UK charities.
Make Sense Of It has spent three years building AI systems for UK charities. Different jobs, the same shape underneath: messy inputs in, a defensible result out, a person signing off.
Breast Cancer Now
Every patient’s voice, as evidence
Frontline feedback from breast cancer services, turned into evidence the team can act on - every voice, not a sample of them.
Read the case study →National Lottery Heritage Fund
A thinking partner for 40+ teams
Goose helps heritage organisations across the Fund’s network think through their work - now used by more than 40 of them.
Read the case study →Duchenne UK
Guidance families can listen to
Dense written guidance for families living with Duchenne, turned into audio they can take in on the move.
The Learning Lab
Knowing a clinician is ready
Simulated patients that test real clinical judgement, not whether someone can pass a multiple-choice test.
Read the case study →If a workflow is getting in your way, let’s have a chat.
Tell us the job, or grab a slot in the diary. Every message reaches us directly.